Privacy Policy

Introduction

Welcome to Topmifi International Data Plan Recharge Center. We are committed to protecting your privacy and ensuring the security of your personal information when you use our international Data Plan services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Data Plan recharge platform, including services for global connectivity, international data plans, and cross-border IoT solutions.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you use our international Data Plan services, we may collect the following personal information:

• Account Information: Email address, phone number, and account credentials
• Payment Information: Credit card details, billing address, and payment history (processed securely through Stripe)
• Device Information: ICCID numbers, IMEI numbers, device types, and network usage data
• Location Data: Country/region information for service provisioning and compliance
• Communication Records: Customer service interactions and support tickets

1.2 Technical Information

• IP addresses and network connection details
• Browser type, operating system, and device specifications
• Usage patterns and service performance metrics
• Data consumption and connectivity logs

1.3 IoT-Specific Data

• Activation and deactivation records
• Data usage across different countries and networks
• Roaming patterns and network switching information
• Device connectivity status and performance data

2. How We Use Your Information

2.1 Service Provision

• Activate and manage your international Data Plan services
• Process recharge transactions and manage your account balance
• Provide global connectivity across multiple carrier networks
• Monitor and optimize network performance and data usage
• Ensure compliance with local telecommunications regulations

2.2 Customer Support

• Respond to your inquiries and provide technical support
• Troubleshoot connectivity issues across different regions
• Assist with international roaming and network configuration
• Provide usage reports and billing information

2.3 Service Improvement

• Analyze usage patterns to improve global coverage
• Develop new international data plans and services
• Enhance network partnerships and carrier relationships
• Optimize pricing and service offerings by region

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in providing international IoT services:

• Mobile Network Operators: Global carrier partners for connectivity services
• Payment Processors: Stripe and other secure payment platforms
• Cloud Service Providers: For secure data storage and processing
• Technical Support Partners: For specialized IoT device support

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations in different jurisdictions
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Prevent fraud or security threats

3.3 International Data Transfers

As we provide global IoT services, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

4. Data Security and Protection

4.1 Security Measures

• End-to-end encryption for all data transmissions
• Secure storage systems with regular security audits
• Multi-factor authentication for account access
• Regular security updates and vulnerability assessments
• Compliance with international data protection standards

4.2 IoT-Specific Security

• Secure SIM card provisioning and management
• Encrypted communication channels for IoT devices
• Network-level security monitoring and threat detection
• Secure APIs for device management and control

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your personal information and usage data
• Update or correct your account information
• Request deletion of your personal data (subject to legal requirements)
• Export your data in a portable format
• Opt-out of marketing communications

5.2 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. IoT usage data may be retained for up to 24 months for billing and regulatory purposes.

6. International Compliance

6.1 Regional Regulations

Our services comply with data protection regulations in multiple jurisdictions, including:

• European Union General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada
• Local telecommunications and data protection laws in service regions

6.2 Cross-Border Data Flows

We implement appropriate safeguards for international data transfers, including standard contractual clauses and adequacy decisions where applicable.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and preferences
• Analyze website usage and performance
• Provide personalized service recommendations
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: